WHAT IS GOING ON WITH MTN?!

I app**** for my first contract with MTN (online) and was approved. I received my contract and all the emails saying that I have been approved and to wait for delivery details. Skip to a few days later and I'm still waiting for the delivery details. I email customer care and they take way too long to reply firstly and secondly they inform me that it has been cancelled and they tell me to speak to Mondo. I email ,Mondo, give them all of my details and I'm still to date waiting for them to reply. I have called MTN, even though their customer care number does not give you the correct departments, I managed to get through to contract department, that guy said that he couldn't see anything on my profile for a new contract. He then proceeded to put me through to Mondo without me knowing and I spoke to another guy who said I must speak to MTN. So who am I actually supposed to speak to? Whilst on the phone, I received an email form *** which read "Yello,

Your device delivery status for the order# 1******* is updated to on

Thank You" That's the entire email. "on" what? I have sent an email through to them again yesterday, complaining and I have attached all of the emails.

I have always been MTN's biggest fan and advocate because the cellular service is really good but if this is the type of service you get as a customer I don't want your product and I don't want to be on your network. A company should never become so big that they forget about the customers.

So as it stands now, I don't know if I am receiving my phone, if my contract is actually going ahead or what the hell is happening. I am very frustrated and I really don't want to go through with this contract knowing that this is how I will be treated if something else goes wrong. Please can someone from this company contact me and fix this.