SA
Sandra A
1 reviews | Active since Jul 2015
01 Jul 2015, 12:17
What is going on at MTN
I have signed a contact for R499 per month at the beginning of the year.<br> The last two months they have added extra R130 on my account. ( Almost sure it is for my hardware linked to my account before the upgrade)<br> There is no answer when phoning the customer care Centre , no reply when you log an incident on the website and no reply to emails.<br> What kind of service is that???<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 Jul 2015, 12:10Hello Sands01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount of R114.45 was for hardware fee billed for the month of June, however this has been credited to your MTN account. With the price increase, your monthly subscription fees is R509.00.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount of R114.45 was for hardware fee billed for the month of June, however this has been credited to your MTN account. With the price increase, your monthly subscription fees is R509.00.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply13 Jul 2015, 12:10
Official
Hello Sands01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount of R114.45 was for hardware fee billed for the month of June, however this has been credited to your MTN account. With the price increase, your monthly subscription fees is R509.00.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount of R114.45 was for hardware fee billed for the month of June, however this has been credited to your MTN account. With the price increase, your monthly subscription fees is R509.00.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***