GE
Gaby E
1 reviews | Active since Jul 2015
06 Jul 2015, 11:44
What is going on?
MTN attempted to debit R345 off my bank account instead of R179 on the 7th June 2015. They then suspended my account as the debit order bounced (there was enough in the account to cover the correct amount not the incorrect bill) I then proceeded to do a direct deposit for the correct amount and was unsuspended. Yet again they have sent me an incorrect bill pf R637.00 and have threatened to suspend my account yet again. I have tried unsucessfully to get through to a call centre agent and the MTN store in knysna has been unable to assist me either as according to their system my account is up to date.
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MTN South Africa's replyOfficial
13 Jul 2015, 10:26Hello Gabs2015,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in service.
Kindly be advised that your line was upgraded in April to a MTN Choice 2 GB from a 1 GB top up package. With the MTN Choice package the user is able to control their spending better by making use of the Usage limit service.
Unfortunately your usage limit service has not been set up which is why your line is incurring additional data charges.
Your April invoice was R 330.42, this was due to the following additional charges:
- Upgrade fee R 105.00
- Content charges R 46.43
Your June invoice was R 544.59, this was due to the following additional charges:
- Data charges R 286.47
- Content charges R 64.91
Please be advised that you can manage content services by simply dialing *141*5# and then selecting option 4, you can also set up your usage limit service by dialing *141*5# and selecting option 1.
Once again please accept our apologies for any inconvenience caused.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in service.
Kindly be advised that your line was upgraded in April to a MTN Choice 2 GB from a 1 GB top up package. With the MTN Choice package the user is able to control their spending better by making use of the Usage limit service.
Unfortunately your usage limit service has not been set up which is why your line is incurring additional data charges.
Your April invoice was R 330.42, this was due to the following additional charges:
- Upgrade fee R 105.00
- Content charges R 46.43
Your June invoice was R 544.59, this was due to the following additional charges:
- Data charges R 286.47
- Content charges R 64.91
Please be advised that you can manage content services by simply dialing *141*5# and then selecting option 4, you can also set up your usage limit service by dialing *141*5# and selecting option 1.
Once again please accept our apologies for any inconvenience caused.
Kind regards
Letumile
REQ:***
MTN South Africa's reply13 Jul 2015, 10:26
Official
Hello Gabs2015,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in service.
Kindly be advised that your line was upgraded in April to a MTN Choice 2 GB from a 1 GB top up package. With the MTN Choice package the user is able to control their spending better by making use of the Usage limit service.
Unfortunately your usage limit service has not been set up which is why your line is incurring additional data charges.
Your April invoice was R 330.42, this was due to the following additional charges:
- Upgrade fee R 105.00
- Content charges R 46.43
Your June invoice was R 544.59, this was due to the following additional charges:
- Data charges R 286.47
- Content charges R 64.91
Please be advised that you can manage content services by simply dialing *141*5# and then selecting option 4, you can also set up your usage limit service by dialing *141*5# and selecting option 1.
Once again please accept our apologies for any inconvenience caused.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in service.
Kindly be advised that your line was upgraded in April to a MTN Choice 2 GB from a 1 GB top up package. With the MTN Choice package the user is able to control their spending better by making use of the Usage limit service.
Unfortunately your usage limit service has not been set up which is why your line is incurring additional data charges.
Your April invoice was R 330.42, this was due to the following additional charges:
- Upgrade fee R 105.00
- Content charges R 46.43
Your June invoice was R 544.59, this was due to the following additional charges:
- Data charges R 286.47
- Content charges R 64.91
Please be advised that you can manage content services by simply dialing *141*5# and then selecting option 4, you can also set up your usage limit service by dialing *141*5# and selecting option 1.
Once again please accept our apologies for any inconvenience caused.
Kind regards
Letumile
REQ:***