What inconvenience

Item: MTN South Africa
Rating: 1
Author: jeane S

Good day, I took my phone in to MTN Carnival Mall on Saturday morning, 05/05/2018. There were two guys helping me. They told me that my phone needs to be sent in for assessment for +-2 weeks. How the hell do they think I must phone people for my work, if they have my phone for 2 weeks? I am so close to canceling my contract and going to Vodacom. I phoned headoffice, and they have not done anything.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

13 May 2018, 20:55

Thank you for your post.

We sincere apologized for any inconvenience incurred.

You may contact the repair centre on *** to confirm how long it will take to fix your device. This prose's cannot be speed up.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply13 May 2018, 20:55

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

You may contact the repair centre on *** to confirm how long it will take to fix your device. This prose's cannot be speed up.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

jeane S's updateReviewer Update

14 May 2018, 08:50

Well the staff in the shop told me my phone would be sent in on monday and friday when I got there they had just sent my phone in. I am canceling my contract today. Your service is pathetic. I hate mtn

jeane S's update14 May 2018, 08:50

Reviewer Update