NM
Nombuso M

1 reviews | Active since Apr 2014

22 Oct 2016, 10:25

What happens to my airtime?

<p>What happens to my airtime, everytime i recharge my account i wake up the next morning with no airtime on my account, when i call MTN they assure me that i have no subscription but still the samething happens.</p> <p> </p> <p>I recharged last night and made a phone call when i woke up the next morning i had a R00.00 balance. what happens to my money? so many people have the same problem, sometimes when you call their call centre they make you hold for a very long time.</p> <p> </p> <p>i would really advise people not to use the MTN network, they are taking money from the poor.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Oct 2016, 14:14
Official

Good day,

Please accept our sincere apologies for any inconvenience caused. Kindly note that our systems have not yet updated records for the 26 October 2016. We have however escalated this matter to the Network department for assistance. If the airtime is found to have disappeared without usage then it will be refunded back to you.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Ishie