KM
Kwazi M
1 reviews | Active since Dec 2011
04 Dec 2015, 13:08
What happened to my data & airtime?
Besides the fact that I'm writing this complaint whilst being on hold with Mtn Customer Care for the past 40 minutes.. I've just loaded R45 worth of airtime, I converted it into 100MB worth of data and was left with R10 normal airtime. I tried to make a call but to my disgust I was told I have \insufficient airtime to make a call". I checked my balance to see that I have R0.00 airtime and 5MB worth of data. I HAVE NOT made a single call or used any of the data in the few minutes that I loaded my airtime. Please refund me my airtime or I will take this up with ICASA"""
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MTN South Africa's replyOfficial
09 Dec 2015, 11:41Hello Kwazi1,
Thank you for your post.We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that you bought 75MB monthly data bundles for R35.00 in 2015-12-04 08:34:36 and you had social , opera mini and default browser (multiple internet sessions) opened already on your phone , so the R10 that was left was used on internet as well in 2015-12-04 08:38:07. According to the system data and airtime was used for internet therefore there is no credit due.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that you bought 75MB monthly data bundles for R35.00 in 2015-12-04 08:34:36 and you had social , opera mini and default browser (multiple internet sessions) opened already on your phone , so the R10 that was left was used on internet as well in 2015-12-04 08:38:07. According to the system data and airtime was used for internet therefore there is no credit due.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply09 Dec 2015, 11:41
Official
Hello Kwazi1,
Thank you for your post.We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that you bought 75MB monthly data bundles for R35.00 in 2015-12-04 08:34:36 and you had social , opera mini and default browser (multiple internet sessions) opened already on your phone , so the R10 that was left was used on internet as well in 2015-12-04 08:38:07. According to the system data and airtime was used for internet therefore there is no credit due.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that you bought 75MB monthly data bundles for R35.00 in 2015-12-04 08:34:36 and you had social , opera mini and default browser (multiple internet sessions) opened already on your phone , so the R10 that was left was used on internet as well in 2015-12-04 08:38:07. According to the system data and airtime was used for internet therefore there is no credit due.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***