PK
Petro KotzAA(C)
1 reviews | Active since Apr 2010
24 Jul 2015, 15:06
What happened to my credit?
I had accumulated hundreds of rands in my account but suddenly there is nothing left. Did MTN ***** my money?
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Replies (1)
MTN South Africa's replyOfficial
03 Aug 2015, 16:16Hello Petro10,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the 150MB data bundle depleted and you were then charged for internet usage from your airtime balance. Please be advised that besides internet browsing on your handset, you can also generate charges via upgrading and automatic running of data applications. Also ensure that you avoid having multiple internet pages opened. If you are not using the internet, you can disable the internet function under settings then cellular and disable cellular data to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the 150MB data bundle depleted and you were then charged for internet usage from your airtime balance. Please be advised that besides internet browsing on your handset, you can also generate charges via upgrading and automatic running of data applications. Also ensure that you avoid having multiple internet pages opened. If you are not using the internet, you can disable the internet function under settings then cellular and disable cellular data to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply03 Aug 2015, 16:16
Official
Hello Petro10,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the 150MB data bundle depleted and you were then charged for internet usage from your airtime balance. Please be advised that besides internet browsing on your handset, you can also generate charges via upgrading and automatic running of data applications. Also ensure that you avoid having multiple internet pages opened. If you are not using the internet, you can disable the internet function under settings then cellular and disable cellular data to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the 150MB data bundle depleted and you were then charged for internet usage from your airtime balance. Please be advised that besides internet browsing on your handset, you can also generate charges via upgrading and automatic running of data applications. Also ensure that you avoid having multiple internet pages opened. If you are not using the internet, you can disable the internet function under settings then cellular and disable cellular data to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***