1 reviews | Active since Dec 2015
WHAT HAPPENED TO MY ALLOWANCE
i called MTN on the 16th and advised them that my airtime was gone in one day and i didn't even use my airtime, I was then told they will investigate this issue and get back to me in 2 working days, I was also advised they will email the REF number for that call and I'm still waiting on the email, I then emailed them as well and asked to check on the account and provide me with the REF for that call so that if they don't call in 2 working days I can call them, Up till today i have not received a call my airtime is still gone and I'm not happy at all i have this contract for almost 2 yrs now and after this happened i don't trust MTN as my provider anymore <br> <br> all i want is for them to get back to me when they said they would and also tell me what happened to my airtime and what they going to do about it
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your data bundles and airtime were depleted on data connections on the 2015-12-16. . Please be advised that besides internet browsing and downloading, your handset can also generate charges via upgrading and automatic running of data applications. We also advise that you avoid having multiple internet pages opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your data bundles and airtime were depleted on data connections on the 2015-12-16. . Please be advised that besides internet browsing and downloading, your handset can also generate charges via upgrading and automatic running of data applications. We also advise that you avoid having multiple internet pages opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***