what happened to my airtime ?

I started using my number , during the month of August 2022 however I ve had this sim card as sim 1 on my phone since I bought it in January 2022, I have not used the sim card , on the 25th/08/2022 I loaded R30 made a 1 min call then my airtime disappeared. On the 26/08/2022 I loaded R10 then again R20 again airtime disappeared. I then contacted 135 spoke to a guy who informed me that a had wasp services which I never subscribed to , he advised that he has cancelled the subscriptions on my number and I should also dial 155, option 0 option 2 to cancel and was advised to recharge after 24 hours , which I did . Then on the 30/08/2022 I recharged R20, R12, R12 AGAIN MY AIRTIME DISPPEARED .Contacted MTN again spke to a lady and she advised that my recent airtime has not updated I should call after an hour , when I questioned her further the line was dropped .

I called again on the 31/08/2022 spoke to another lady now that one is worde as she just went silence and also hanged up the call!!!

MTN i want my money back , as I have never subscribed to anything and I now do not trust your service as 1 you have agents that can not take accountability and handle the call , I feel that I have been ****med as How can I load airtime pay for it and not get what i paid for ?

I want my airtime or my money back , this is s despicable service and I regret choosing this network !!!!