What happened to Customer Service?
<p>After more than a week of waiting I got my phone call today that I can pick up my new Samsung tablet which was approved last week Saturday. As I work till 5 in Sandton, I rushed to get the store open, as they said they are open till 6. 3min to 6 when I got there the store is closed and they busy switching off the lights. When they walk out at 6 I said to the guy I had the call to pick up my tablet. His response "But we are closed now". Sorry to say, but happened to client service. </p> <p>Thanks to you guys, you will loose this sale. I will go to another shop and request the tablet from them. I will make sure that the commission goes to the other store.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Thank you for your response. I will look for a Mtn shop in Sandton City Centre today and find out if they can assist me. Hopefully their staff will be more accommodating.
Thank you for your response. I will look for a Mtn shop in Sandton City Centre today and find out if they can assist me. Hopefully their staff will be more accommodating.