jR
jolene R
1 reviews | Active since Jan 2011
01 Jan 2016, 11:59
What happened?
Hi MTN <br> <br> My billing shows that I owe MTN a lot of money. I called in the call centre and was told this is the data that I used on my account. <br> <br> this is not possible. I have 2 accounts which is a top up and the 3rd account is unlimited data. <br> <br> Please explain to me what happened, and you will need to refund the money you took out of my account for this. <br> <br> thank you
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MTN South Africa's replyOfficial
02 Jan 2016, 18:13Hello jolenevr,
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this.
The number 083****787 is on an open contract you get billed for extra usage once you have depleted your inclusive minutes, data or sms bundles. We have logged a billing query to validate the data charges on the invoices dated 2015-11-20 and 2015-12-20 reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this.
The number 083****787 is on an open contract you get billed for extra usage once you have depleted your inclusive minutes, data or sms bundles. We have logged a billing query to validate the data charges on the invoices dated 2015-11-20 and 2015-12-20 reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply02 Jan 2016, 18:13
Official
Hello jolenevr,
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this.
The number 083****787 is on an open contract you get billed for extra usage once you have depleted your inclusive minutes, data or sms bundles. We have logged a billing query to validate the data charges on the invoices dated 2015-11-20 and 2015-12-20 reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this.
The number 083****787 is on an open contract you get billed for extra usage once you have depleted your inclusive minutes, data or sms bundles. We have logged a billing query to validate the data charges on the invoices dated 2015-11-20 and 2015-12-20 reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***