WHAT EVER YOU DO MTN IS THE WORST WHEN IT COMWS TO CUSTOMER SERVICE IF IT DOES NOT BENEFIT THEM

I took a month to month home internet contract online, I was called back quickly to activate this. Service was questionable but I needed it for work so I overlooked it. I didn't realise that this was a mistake. Almost a year later it was working well until I moved, at Sunninghill it no longer connects, tried different corners to get a signal nothing. On 11 November I decided to take the router back as when I enquired they said I must bring the router back. Send the router back on the 11 th no RTMI number because their system is apparently down. Ok, weeks go by and now I'm calling daily and visiting the store I dropped the router off at still stories - I even said they are competing with Home Affairs at this rate. Which private company can afford to not have systems working. Everytime I call the call center to try and get my sim at least disconnected while they sort out their logistical or system issues, the Lord only knows what their issues really are they refuse to help me "sorry ma'am we can't help you, go back to the store and ask them to give you the reference number. We don't know if you really dropped the router off. They manually have the router booked a s send me a message that ok they received the router and and consultant will call me, I completed the forms with dates I indicated my intention to close the contract they debit my account again. I start the whole process of calls and getting rejected by the retention department. No this is not for them to close the contract. How come, how may silos exist in MTN and why do I have to bear the brunt for their business model which does not serve customers end to end. Why do I have a lots of references and no help. Why must I ever look back to them for any products. ???????? I spend more time and airtime on them than on important things because they are so terrible at customer service. Y'ello! Thanks for using MTN. Your request with ref no *** has been completed. Download the new MTN App: https://mtn.io/app-download.