LT
Lisa T
1 reviews | Active since Mar 2009
22 Mar 2016, 19:03
What do I pay for?
Since your last network outage (that you admit to) in Feb 2016 I have had constant issues where I am unable to make calls (constant network failure error messages), send messages (via WhatsApp or BBM) or receive calls (straight to voicemail even though phone is next me and showing 4G with 4 bars or more). Today was another such day. From around 9:30 I have been unable to send or receive emails, use any messaging services (send or receive) or make any calls. Rebooting the phone resolves the problem for a few minutes then back to square 1 again. In my work place everyone unfortunate enough to use your network is experiencing the same issues (This is in one of the biggest malls in the East Rand btw). Phone battery which normally lasts 12 hours+ was almost flat in 4 hours because of the constant struggle to connect. Can't call 808 (network failure), can't use USSD codes (service execution error) or any app that needs data (not connected to internet) but I know my account is paid up and I have data. Phone was only usable when I got home today and connected to my Telkom Mobile Wi-Fi. Have provided my work number as your call to mobile will probably only go to voicemail. Sort it out!
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Replies (1)
MTN South Africa's replyOfficial
24 Mar 2016, 15:33Hello Fuming,
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for the inconvenience experienced.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb / City
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for the inconvenience experienced.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb / City
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply24 Mar 2016, 15:33
Official
Hello Fuming,
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for the inconvenience experienced.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb / City
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for the inconvenience experienced.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb / City
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,