What do I need to do for you to cancel my contract???????

I only wanted to upgrade, I was using the WI-FI that cost R*** July, so this year July I called you guys and requested to upgrade to the 5G unlimited one which is R400, I was then told that you guys are going to deliver a new router of which it was delivered, I then proceeded to send back the old router back to MTN store as per the instructions, I sent it back in August but now after I sent the router I was still billed at the end of the month I called and they told me it takes 30 days to cancel.

In September I was billed again and then I was told that there was no cancellation but the router is with you guys including the SIM card. And I was told to back to MTN store gain as they will not be able to cancel a Month to month router. But you can apply for it online and get it without any complications.

I then went to MTN store again and then said it is cancelled. Few days after that I received an email saying ‘We are happy that you no longer cancelling the Wi-Fi. I then immediately called MTN and they said I should ignore the email my router cancelling is in process and will not be billed for it the following month which is October . Even this month I have been billed double. And for the router that is with you guys.

So tell me if you want to cancel this router or not as it’s not like I am leaving you guys completely but I have just upgraded.

So MTN please tell me if you want to cancel the contract or not so I can take my contact elsewhere as this is not acceptable.