What do I have to do to get a cell contract transferred to my name

I have app**** for a cellphone contract to be transferred from my mother's name to my own as she cannot afford it. All documentation was submitted to the Canalwalk branch and I was assured it will be done within a week or 2. I even received an sms saying my application was approved - Oh happy days! I have been to the store at the start of October to check on the progress (note I had to go in because the branch ignores all phone calls). They assured me it will only be another week or so for the transfer to happen..... We are now in November and still the contract has not been transferred. I can still not get an answer from MTN Canalwalk, so proceeded to call 808 customer service, who could also not help me (surprise suprise). So now my question is - who do I need to give a BJ to get this contract transferred?