1 reviews | Active since Jul 2016
WHAT CUSTOMER SERVICE, STILL NO CALL, EMAIL or SMS FROM MTN!!!!
<p>My wife took out a contract for a IPad as she loves Apple devices. So we went to MTN, this is where I have been for last the last 9 years.</p> <p>Debit orders stopped and we thought the contract has reached its end (24 months) as we have never received a statement or a call from MTN for this contract. A month ago we received a call from a company call VVM, MTN has given us over to a Debt collecting company which has our number, provided by MTN. According to VVM we owe MTN R1600, but now that they have taken over the debt we owe VVM R4000. MTN has never bothered to drop us an SMS, call or email. They provided the contact number to VVM. How can they not contact us if there was a problem? This should be *******.</p> <p>MTN legal has not even rep**** to my email I sent them...only received a reference number. I am going to cancel all my MTN contracts as MTN has S*#@t service. They cannot contact you for real problems but can send you 200 promotional SMSs each day. Thanks MTN... For making my life hell MTN…and thanks for nothing…because what you’ve given us was not service.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Legal management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Legal management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
To MTN....Thank you for your gracious reply. As far as I see you are promising and NOT delivering... You have NOT contacted me yet. Thabelo...why have you not contacted me as you advised me to "rest assured". MTN is incredibly good at displeasing their customers, I will be looking for a provider that can give me the service I pay for, not dream of...Nearly 3 weeks ago you told me that you will contact me directly...which has not happened yet, all I get are numerous phone calls for a debt collector…
To MTN....Thank you for your gracious reply. As far as I see you are promising and NOT delivering... You have NOT contacted me yet. Thabelo...why have you not contacted me as you advised me to "rest assured". MTN is incredibly good at displeasing their customers, I will be looking for a provider that can give me the service I pay for, not dream of...Nearly 3 weeks ago you told me that you will contact me directly...which has not happened yet, all I get are numerous phone calls for a debt collector…