RR
Rene R
1 reviews | Active since Nov 2011
11 Jun 2015, 05:09
WHAT CUSTOMER SERVICE!! ? Kedibone Fredah
I am appalled by the Lack of Service from MTN - Accounts now on Strike!! <br> <br> We have been trying to stop them from taking money from our account since Dec 2014 - we are now June 2015 - and they are still taking money from our account. We don't use the phone, we live in New Zealand, the contract was cancelled per email in November 2014, however the money still gets taken from our account! How does that work!? <br> I have now been advised \Accounts is on Strike"! Again I ask"
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Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 15:27Hello africanB,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we are facing, there is a backlog of banking queries, please bear with us.
According to our records your contract has been cancelled and a credit has been passed.A refund request of R 3.883.55 has been logged with banking to credit your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we are facing, there is a backlog of banking queries, please bear with us.
According to our records your contract has been cancelled and a credit has been passed.A refund request of R 3.883.55 has been logged with banking to credit your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply22 Jun 2015, 15:27
Official
Hello africanB,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we are facing, there is a backlog of banking queries, please bear with us.
According to our records your contract has been cancelled and a credit has been passed.A refund request of R 3.883.55 has been logged with banking to credit your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we are facing, there is a backlog of banking queries, please bear with us.
According to our records your contract has been cancelled and a credit has been passed.A refund request of R 3.883.55 has been logged with banking to credit your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***