1 reviews | Active since Oct 2015
What Customer Service??
We have been trying to phone the MTN Call Centre for weeks now, no luck. After following the voice prompts and choosing to speak to a Call Centre Consultant, you either get cut off, immediately, or the phone rings for hours and hours and hours... no answer. So, we decide to send an e-mail to [Email Removed] We received a response the next day from Nozipho Kunene at Customer Services, thank you, but with the incorrect information. The response did not acknowledge receipt of our 30 day notice of termination, nothing... On 15 December 2015, when we apply to port the number to another Service Provider, please do NOT tell us that we will have to pay for another month at MTN as we did not give your notice 30 days in advance!
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note from the 16/12/2015 thats when you can port out follow the instruction below to port out:
.Take your id book to the service provider of your choice
.As well with your contract acc No:N***
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note from the 16/12/2015 thats when you can port out follow the instruction below to port out:
.Take your id book to the service provider of your choice
.As well with your contract acc No:N***
warm regards
mike
REQ:***