What Customer Service?

I have been an MTN contract customer for some years now. Never had any issues before now.

I have had no mobile internet connection on my phone since the morning of Sunday 13 July 2019. The only way I could contact MTN was via Twitter. I tweeted them and was told to log the fault online, which I did...just to be told of a 10-day turnaround time for their network team to send feed back. 10 days! For a service I am paying? Also, they have stopped responding to my tweets.

My ISP with whom I also have an MTN data contract, Afrihost, has been trying to get the problem resolved from their end. They're also still waiting on a response from MTN. Afrihost has been in constant contact with me, trying to get me answers to no avail.

Yo, MTN. I certainly DO NOT feel like a valued customer. My business is suffering because of your incompetence. Go ask Afrihost what customer service is because honestly you don't have a clue.

You are messing with people's livelihood and that's not right. I want to know why I don't have internet access on my very expensive contract phone which has already been paid for this month. It's not a 10 days to answer question.