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Yolande M

1 reviews | Active since Sept 2017

05 Mar 2019, 11:59

What customer service ?

Switching from Vodacom to MTN biggest mistake ever. First impressions poor. App**** for a new business package got phone and SIM cards, porting done, but Rica was never done. Then went to the store at Mall of Africa.... boy oh boy.... 09:00 doors open I go in an get flatly ignored by lady at customer services. She is on her way out to exchange her personal shopping at Mr Price. Bigger customer service. Then I was told by other personnel that Rica is pending it it will take 24 hours.... how do operate my businesses telephones? I was at the point of cancelling my contract and going back to Vodacom, if it was not for a very helpful Quinton at the other MTN store in mall of Africa. I would like a senior manager from MTN to contact me with regards to the unhelpful personnel at the other store.

0
Replies (2)
MTN South Africa
MTN South Africa's reply06 Mar 2019, 07:02
Official
 Good day Yolande  Thank you for bringing this to our attention.  We apologize for your inconvenience experienced due to the unprofessional behavior of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behavior.  The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again, and our employees will be extra careful while dealing with our valued customers.  This matter has been escalated to the Senior Manager of the store for urgent attention.  We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.  Warm regards Roanne Juggannadh Complaints Management Team  

Best regards,

YM
Yolande M's update08 Mar 2019, 13:53
Reviewer Update
It keeps on getting worse. This morning we received our first account over R 2700 but we bought the business package deal for R1399.00 if someone does not sort out this mess I am cancelling the contract.