Kd
Karin d'Orville
1 reviews | Active since Feb 2007
21 Jul 2015, 10:02
What \customer care"?"""
On 13, 17 & 20 July I sent the same e-mail (inquiring about packet switched data calls) to Mtn's Customer Care e-mail address. The reference numbers #***4, #***1 and #***7 were assigned to my inquiries. To date, I have not received a response from Mtn yet - except for the generic reply that promises to \provide feedback as soon as possible". Unacceptable"
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Replies (1)
MTN South Africa's replyOfficial
24 Jul 2015, 09:54Hello kdo,
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with customer service management team and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with customer service management team and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity
REQ:***
MTN South Africa's reply24 Jul 2015, 09:54
Official
Hello kdo,
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with customer service management team and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with customer service management team and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity
REQ:***