DB
Dimakatso B
1 reviews | Active since Mar 2018
08 Aug 2019, 08:23
WHAT CONTRACT
I've never been so frustrated in my life with Mtn. Around Feb or March I wanted a P20 lite and contacted mtn for a contract they said it was going to be delivered within 4-5 days but that ended up being 3 months of which I told them that I no longer want that phone they should cancel the dam contract. Now they say I owe R739. 58 for what I don't know who
Now I call them to get clarity and being transferred from one department to another ???????? with no solution or clarity.
Mtn please sort out your mess under my name cause I owe you nothing. You guys are spoiling my credit record.
I didn't even receive the phone
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MTN South Africa's replyOfficial
26 Aug 2019, 08:23 Good day Dimakatso
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation this morning, I will get a cancellation RMA done and provide you with feedback. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation this morning, I will get a cancellation RMA done and provide you with feedback. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Best regards,
MTN South Africa's reply26 Aug 2019, 08:23
Official
Good day Dimakatso
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation this morning, I will get a cancellation RMA done and provide you with feedback. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation this morning, I will get a cancellation RMA done and provide you with feedback. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Best regards,