1 reviews | Active since Mar 2009
What can you say- its like talking to a rock
4 days running being unable to get hold of a manager at MTN. Everyday promises is made that a manager would call you back before close of business everyday you are left disappointed. Yesterday I was told I am speaking to a manager today trying to get hold of that persons turn out to only have been a supervisor making promises not being kept. Making up rules and lying to customers staff refusing to escalate a complaint really just pathetic.
Good day Riaan
As per our conversation earlier I have sent correspondence to the relevant department requesting that they contact you urgently.
We apologise for the annoyance that this may have caused to you. The company is actively working to improve service levels and we thank you for bringing this to our attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Good day Riaan
As per our conversation earlier I have sent correspondence to the relevant department requesting that they contact you urgently.
We apologise for the annoyance that this may have caused to you. The company is actively working to improve service levels and we thank you for bringing this to our attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team