KM
Keshena M
1 reviews | Active since Jan 2013
21 May 2015, 09:50
What can MTN do Right? NOTHING
MTN store ****ed up my mums contract (which is on my name) and they were supposed to change it to the correct package. Instead they changed my existing contract that I have had for years. This issues has been open for 6 months now... when they finally 'fix' it..they fix the wrong contract. The *** number has been my contract number for years now... and it has now been changed to the wrong package. <br> The number that the change was requested on was ***. I use my phone for work purposes... honestly... this is ridiculous. Please sort this out asap. This is absolute ******** now. I am tired of complaining and getting no where... who do I even call to resolve this!!!!! FIX THIS!!!
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Replies (1)MTN South Africa's replyOfficial
26 May 2015, 12:36Hello Keshena.m,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. Please note that the matter has been resolved and both numbers should be on the correct packages.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Yahya
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. Please note that the matter has been resolved and both numbers should be on the correct packages.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply26 May 2015, 12:36
Official
Hello Keshena.m,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. Please note that the matter has been resolved and both numbers should be on the correct packages.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Yahya
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. Please note that the matter has been resolved and both numbers should be on the correct packages.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Yahya
REQ:***
Best regards,
