AP
Anita P
1 reviews | Active since Feb 2015
23 Apr 2015, 09:00
What call centre
Hold on and waste your money. I waited 30 minutes to speak to and person, that couldn't assist me so now I been holding for another 30 minutes to speak to another person. WHAT A JOKE!!!
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
06 May 2015, 15:34Hello Anitadp2911,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Our call centre has been experiencing high call volumes. Please provide us with more details regarding your query so that we can assist you further if your query has not been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Our call centre has been experiencing high call volumes. Please provide us with more details regarding your query so that we can assist you further if your query has not been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply06 May 2015, 15:34
Official
Hello Anitadp2911,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Our call centre has been experiencing high call volumes. Please provide us with more details regarding your query so that we can assist you further if your query has not been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Our call centre has been experiencing high call volumes. Please provide us with more details regarding your query so that we can assist you further if your query has not been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,