1 reviews | Active since Mar 2014
What are the roaming charges?
Last month I placed a complaint on here about MTN sending me several text messages with different roaming charges on them. I am in Spain for 4 months working. The messages are all about the same roaming partner but costs per call varies from R70/min to R5/minute, quite a range. Their response was that they have escalated this and will contact me shortly, which of course they never did.<br> The sms messages continue to come and I still have no idea what their roaming charges in Spain with partner Movistar is. is it R70/min or is it R5/min and why the huge difference and why can they not simply answer this very simple question or is their multi billion dollar fine creating such panic that they all have lost the ability to read and type?<br> I have three MTN contracts up for renewal in February 2016, guess how many of them will stay with MTN?
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Accounts department for assistance also you can use the below link and click on roaming rates enter the country and choose option : calls rates or SMS rates.
https://www.mtn.co.za/everyday_services/RoamingInternational/Pages/UsingPhonesAbroad.aspx
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Accounts department for assistance also you can use the below link and click on roaming rates enter the country and choose option : calls rates or SMS rates.
https://www.mtn.co.za/everyday_services/RoamingInternational/Pages/UsingPhonesAbroad.aspx
Regards
Nompumelelo
REQ:***