aM
anton M

1 reviews | Active since Mar 2014

22 Oct 2015, 16:30

What are the costs?

I am currently in Spain and received the following two sms's from MTN since my arrival:<br> <br> From: +***<br> Received: Oct 10, 2015 13:06<br> <br> Roaming rates on Movistar (ESP)<br> Calls/min<br> Local R70.00<br> SA R70.00<br> Receive R2.50<br> SMS<br> Local R7.50<br> SA R5.00<br> Data/MB R75.00<br> Data increment R7.50kb<br> <br> and<br> <br> From: +***<br> Received: Oct 19, 2015 21:47<br> <br> Roaming rates on Movistar (ESP)<br> Calls/min<br> Local R5.00<br> SA R5.00<br> Receive R5.00<br> SMS<br> Local R5.00<br> SA R2.50<br> Data/MB R10.00<br> Data increment R5.00kb<br> <br> Quite a difference between the two so I asked MTN via their website to explain but no response. So what is the roaming rate and please explain the two text messages?<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Oct 2015, 11:01
Official
Hello antonmaas,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the Accounts department for assistance.

Warm Regards
Nompumelelo
REQ:***