MT
Margo T
1 reviews | Active since Mar 2013
22 Feb 2016, 20:25
WHAT ARE CREDIT LIMITS?!!!
Dear MTN<br> <br> What are credit limits on top up contracts?! Why do you disconnect my lines every month after you collect your debit order, when you previously hadn't!! Why after the third renewal of my contracts are you going out of your way to ensure I never again want to do business with this organisation? Not only is your service poor and issues cleared whenever you feel like it, but your less than capable call centre staff feel at liberty to drop the phone in my ear. I am tired of being subjected to your toilet pot service. How can I resolve this matter for once and for all?!!
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MTN South Africa's replyOfficial
23 Feb 2016, 16:32Hello moofty1,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you received from our Call Centre. Kindly note that we were unable to access your account using the ID number provided on this post and the cell phone number on this post is also not an MTN number.
Kindly contact our Customer Care line on 808 and request to be transferred to Credit Management department to adjust your Credit limit.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you received from our Call Centre. Kindly note that we were unable to access your account using the ID number provided on this post and the cell phone number on this post is also not an MTN number.
Kindly contact our Customer Care line on 808 and request to be transferred to Credit Management department to adjust your Credit limit.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply23 Feb 2016, 16:32
Official
Hello moofty1,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you received from our Call Centre. Kindly note that we were unable to access your account using the ID number provided on this post and the cell phone number on this post is also not an MTN number.
Kindly contact our Customer Care line on 808 and request to be transferred to Credit Management department to adjust your Credit limit.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you received from our Call Centre. Kindly note that we were unable to access your account using the ID number provided on this post and the cell phone number on this post is also not an MTN number.
Kindly contact our Customer Care line on 808 and request to be transferred to Credit Management department to adjust your Credit limit.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,