What an absolute joke!

What an absolute joke of a new verification system MTN has implemented!!

My wife was ****** on Friday and immediately blocked the number via the ***** line that same day. Over the weekend we tried to do a sim swap at MTN Clearwater Mall, firstly, what a dreadful experience we had with the "customer service" person "trying" to sort out the problem. We were then swiftly met with the next hurdle, "MTN cannot assist with a sim swop unless the ID smart card is presented for verification", even when having the actual account holder there in person with her green ID booklet, and even drivers license in hand for any verification process. Keep in mind, we did tell MTN on arrival that she was ****** and that her phone and wallet were ******, thus with her ID card as well, to which we were met with a shoulder shrug and the same "MTN cannot assist with a sim swop unless the ID smart card is presented for verification".

Is this a joke MTN? Do we need to wait 2-4 weeks to get a new ID card before we can do a sim swop? And what about your client basis that have a valid South African ID booklet and not a smart ID, will they not be able to do anything from here on out on there accounts?

We will be switching to a new service provider because of this experience, after only being with MTN for numerous years with multiple contracts, but can only do that after we have received our Smart ID as we can't make any changes to our account without it. What a joke.