What a useless company, staff and more

Item: MTN South Africa
Rating: 1
Author: adam M

I took out a new contract on the 12/10/17. An out of the book data sim only plan. Do you think that MTN delivers what they are selling? NOT AT ALL. 1. A total of 9 trips to MTN shop where contract was taken out. (78km round trip) 2. 9 hours of phone calls to MTN call center, well if MTN trained their staff on how to handle clients and calls and not LIE to them, and then confirm the LIES in writing!! 3. Supervisors that LIE and CAN NOT resolve a matter ever! 4. Is MTN a customer service supplier or are they ************ in yellow shirts? 5. Do MTN staff know that calls are recorded for purposes? To catch out cheats, ****s, lies, dishonesty, lack of knowing what the job is that you are meant to be doing..and more? 6. Without customers, who will pay MTN staff salaries? Ponder on that one before you respond! (No one will ever respond as you are useless.

Now to the point in hand, MTN special - DOUBLE YOUR DATA means you get twice as much as normal. Then why when I took out the contract did you only load half of what I am paying for? Why has it still not been resolved? Why must the client (ME incase you have forgotten) do all the running about, make all the phone calls, spend all the time and effort for FREE (I haven't yet billed MTN for loss of income and for expenditure while trying to sort this matter out) to resolve an issue that is clearly MTN's ******-up? Is it because MTN has no clue as to what to do in their offices?

Its very simple, I take out a contract which says 40gb a month, for R299. In the past month I have not been given this, I was given R20GB (which I Had to fight for). If I pay half, then you will suspend my account. So I now challenge MTN to resolve this matter with the next 4 Hours. I dont care for your policies of 2-48 hours. I have sms from you stating that my issue has been resolved!! You lying to me. You can apply yourselves and work for the money that we as MTN clients pay you for. I will not accept call back on monday, I will not accept we are working on it anymore. SOLVE THE PROBLEM within the next few hours.

Adam 073 857 825

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adam M's updateReviewer Update

13 Nov 2017, 18:37

Good evening, Many thanks for the reply. My concern is that after yet another call to the 808 help center number today, ref: ********** 82, the person who I spoke to and made mention of all of the reference numbers that I supp**** above, NO ONE could offer any assistance in trying to resolve the matter, apart from the normal, "it will take 2 - 48 hours for someone to look into the issue" (or not!) I would like to thank you for the reduction in in the fee as you mentioned. What would be amazing and even better than the refund is to resolve the problem and actually give me what I am paying for. When might someone be able to shed some light on this matter, an actual answer? Surely its a matter of clicking a few buttons on a computer to make things right? I am no IT expert, nor am I a professional in large corporate Industries, but surely FIX the problem and then resolve your own internal mistakes after the fact. This has been going on for over a month now, and it is blowing my mind to think of the inadequacies of such a global company as yourselves. I look forward to someone calling me back (ANYONE FROM MTN care to try? ) I have been mushroomed - kept in the dark and fed ****e for long enough now) Adam ********** 825

adam M's update13 Nov 2017, 18:37

Reviewer Update