What a useless company

What a useless company. They phone me to upgrade (8th Sep) , promise a new phone to be delivered to me at my office in Durban in 3 Working days:- Needless to say nothing. The courier company 2 weeks later tried to deliver the new phone in JHB . (I AM IN DURBAN) I decided to cancel the upgrade , MANY MANY MANY hours of phoning , holding and a ton of people reference numbers still NOTHING. Spoken to DSV (courier)Sindiwya gave me a cancelation no REF:- ********** 918 Spoke to MTN Rewards ********** 583 Lungi Zandi Ash Perseverance (who promised 2 months free service) Noxolo Ref_ ********** 49 Ntuthko Ref ********** 19 Charmaine Ref ********** 86 Head office 011 ********** Ref ********** 56 Lots of reference numbers ....... NO SERVICE. WHEN will they get it right... how many more ref numbers needed?