WHAT A ****TY SERVICE FOR SUCH A HUGE COMPANY

Little did i know what a ****ty service i was going to get. I received my contract phone on Friday (16/099/2022) and i set thumb print as security, the phone went off and started to ask for a pin. I tried hard reset but the phone wouldn`t allow that. I went to MTN Maponya and they told me their technicians work Tuesday- Saturday. On Monday(19/09/2022) asked my friend to book it in, she did so at MTN WESTGATE, they had promised to send me reference number in a form of an SMS, but up to today the ( 21/09/2022) i haven`t received any reference nor communication from the store.THEY DON`T ANSWER THE DAMN PHONE, EVEN THEIR HEAD OFFICE IS ****** USELESS THEY DON`T KNOW WHO IS THE REGIONAL MANAGER FOR WESTGATE AND HIS/ HER CONTACT. IF I HAD KNOWN BETTER NOW I CAN NOT CANCEL THE DAMN CONTRACT BECAUSE I DO NOT HAVE THE REFERENCE NUMBER WHICH KARABO FROM WESTGATE BRANCH PROMISED IT WILL BE SENT OUT.