mS
maleka S
1 reviews | Active since Oct 2015
13 Oct 2015, 17:05
what a total ripoff
at 14:55 in the afternoon I was at work and I loaded a 24hr bundle with mtn after which I got up to make a cup of coffee and left the phone on my desk. upon my return I unlocked my phone to find a message from MTN received at 14:57 saying I had used 150mb and my speed will be throttled. I am baffled because my phone doesn't update without my consent and because I did ABSOLUTELY NOTHING on the phone after I loaded the bundle, but according to mtn I had used 150mb in 2 mins. this is literally and figuratively ****************
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MTN South Africa's replyOfficial
15 Oct 2015, 12:20Hello Mallex11,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced. The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced. The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply15 Oct 2015, 12:20
Official
Hello Mallex11,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced. The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced. The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,