What a state this company is in

Has anyone else found out just how pathetic the service (if you can call it that) is at this company really is, I have been trying for three days to start a data service with them and so far got nowhere, yesterday the customer service people tried seven times to put me through to the sales dept. and I was shipped everywhere except the sale, I rung off after 13 mins. in sheer frustration. Their website really explains just how bad they are, it asks you "Which Bank" and lists about 8 of them (mine is discovery with a million clients but it is not listed) then asks for your account number and a telephone so I tried my Nedbank account, it then says that it cant be validated, is it any wonder? and I will be contacted and here I am still waiting for that, today I received an email saying they were sorry for the inconvenience and could I please let them have my phone number so they could call me that was early this morning they have now shut down for today and no call. The best of this is they have the cheek to call this shocking state of affairs "CUSTOMER SERVICE " I call it disgusting *******