What a shambles.

For such a large multinational, MTN really need to work on their service. I loaded R500 worth of data 5 days ago, but it is not working. I phoned the operators, with each one telling me a different story. First was to dial *123*12#, didn't work so I call back, they say 13#, didnt work soi phone again, they tell me 11#. Guess what. That didn't work either. Each of them were supposedly doing some sort of reset on their side too, but that made no difference whatsoever. Then finally one of them decides to raise a ticket for it, but I have to wait 24 hours. Did that work? No!. I call back after the 24 hours, they tell me it was sent to another technical department, so I have to wait another 24 hours. I mean ***. How many technicians does it take to do this. I tell the operator to escalate to the manager, she says ok, but it does not impact the response time. So what is the point of escalating anything if the turnaround time stays the same. In the meantime, i am losing my data as each day passes. Thanks to all the service champions at the Bozza Network.