MN
Melissa N
1 reviews | Active since Jan 2011
26 May 2015, 12:24
What a sad excuse for a service provider
I called MTN on the 8 May after waiting for an hour on the line I spoke to a consultant reporting my issue that instead of my data being used my airtime was being depleted for internet usage. After a couple of minutes the consultant tells me they have \technical issues"and she doesn't know anyone who can assist or when it will be resolved and that I will not be reimbursed! I thereafter sent an email reporting this"
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Replies (1)
MTN South Africa's replyOfficial
28 May 2015, 16:06Hello meezn,
Thank you for your post.
We apologise for the inconvenience caused.
As per our telephonic conversation, the transactions you made reference to were charged because it was outside the time frame period of the NIGHT PROMO bundle which you had active.
Thank you.
MTN Service Provider Pty(Ltd)
REQ:***
Thank you for your post.
We apologise for the inconvenience caused.
As per our telephonic conversation, the transactions you made reference to were charged because it was outside the time frame period of the NIGHT PROMO bundle which you had active.
Thank you.
MTN Service Provider Pty(Ltd)
REQ:***
MTN South Africa's reply28 May 2015, 16:06
Official
Hello meezn,
Thank you for your post.
We apologise for the inconvenience caused.
As per our telephonic conversation, the transactions you made reference to were charged because it was outside the time frame period of the NIGHT PROMO bundle which you had active.
Thank you.
MTN Service Provider Pty(Ltd)
REQ:***
Thank you for your post.
We apologise for the inconvenience caused.
As per our telephonic conversation, the transactions you made reference to were charged because it was outside the time frame period of the NIGHT PROMO bundle which you had active.
Thank you.
MTN Service Provider Pty(Ltd)
REQ:***