MG
Melissa G
1 reviews | Active since Jul 2011
10 Jun 2015, 11:33
WHAT A *******!
I just spent 1700 of my loyalty points to buy a 24 hour internet bundle. I haven't even downloaded anything yet and I already received an sms that I used 150mb! What the hell! Secondly whenever I try and download somthing MTN bomb's out on me. There is always an error or something. This was a total waste of my points and I want them back!
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Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 09:21Hello JMR0106,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
REQ:***
Best regards,
MTN South Africa's reply22 Jun 2015, 09:21
Official
Hello JMR0106,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
REQ:***
Best regards,