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Anonymous

1 reviews | Active since Jan 2020

18 May 2015, 15:41

What A Pathetic Service Provider.

for the past 3 months i have had such trouble with my billing I go and pay my account at the MTN store and according account I owe no money, then I get a SMS from MTN stating I owe them money. This month I have received a statement stating I owe 26 Rand yet I get a SMS stating I owe 146 rand. and no one wants to give a corrected invoice, I try the call center and they dont give a dam.<br> I have made countless calls, wasted so my time<br> All I want is a invoice with proof of what i owe is that so hard to ask for, MTN seriously doesnt give a **** about customer service. I have been a customer for mor than 4 years now and this is the type of service I get....<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply19 May 2015, 13:36
Official
Hello terafumos,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.

Thank you.
Kagiso
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