VR
Violet R

1 reviews | Active since Mar 2012

10 Jun 2016, 13:13

what a pathetic customer service ever

<p>I regret the day i took contract with MTN , i send a claim form on the 22 May , i call the conctact center and its still not recieved after i send several claim forms, amd so frustrated i dnt ahev a phone no feedback no nothing , </p> <p> </p> <p>i went to 14 th ave some guy advised me there are only 10 people assisting the the whole SA wht the fu...........................so what must i do cos u guys debit me every month, i feel like crying i cant even get a loan phone , why not employ people cos am we are suffing for the service we pay </p> <p> </p> <p>ur service is bulll, no one answers the phone so i must pay for insurance for the device thats is not working , am so dissapointed with the service i get</p> <p> </p> <p> </p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply14 Jun 2016, 08:05
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********

VR
Violet R's update14 Jun 2016, 12:37
Reviewer Update

I do understand you apology my concer is I dont have a phone to use , am not sure how long will you guys take to fix my phone that is with samsung please advise