What a joke. You report a problem on their data service and after 4 months of service I have to check if our area is covered for this service.

I am now hoping that something will be done when reporting them on this platform. I have had erratic service on my month to month data package my daughter gifted to me. I reported the problem of no service, ie a red light on the router last week and on Friday last week somehow I had service which would last for roughly 30 minutes and then it was back to the ever friendly red light on the router. I phoned theirbdataline service desk and was then asked to prove that I had theauthority to report the problem. I gave them all the info I had and the next morning I had some service but the indicator on the router would switch between white and then would flash with either a blue or red light for a second or two and then back to white. Then after going through that cycle it would give up with either a constant blue or red light indicating that I had no service. In between this I phoned them at least twice or more and rep**** to their emails saying how sorry they are for the long 2 days before responding. So my service was back to the old sequence today switching between white and red showingbthe availability. At around 4:30 this afternoon my service disappeared again with a solidvred light. I even sent them a short video that they can see what I meant but the resonse I got was a classic. I was asked to check if my area was covered for the service I have been using for the past 4 months already. Lets hope that by magic they will sort out my problem for me.