1 reviews | Active since Jul 2011
WHAT A JOKE THE CREDIT DEPRATMENT IS
I have been a mtn subscriber since 1996 and last week I realised it was time to move on as the show is run by a bunch of clown. I wanted to add a data package to my current business contract. I filed in the forms at the hyde park store with Learto assisting me, and she informed me it would take 24 hours. after not hearing anything from MTn I called Lerato to find out what was going on, She informed me my contract was declined due to my ITC record. I was shocked as I have never defaulted on any payments, She could not disclose more, I called the call centre- what a joke- holding on for nearly 45 minutes who told me they cant disclose why- even though according to law the cpa states you have to. I paid transunion r 240 for a credit report which showed there are no defaults or judgements on my name or business name.<br> <br> According to Christopher, a credit guy at mtn, there needs to be some record on your itc,? are you being serious?????? a record that is to clean and who pays their bills every month and has paid my debit order to mtn for over 20 years says I cant get a new contract as I don't have a default?<br> <br> well done MTN. you have noooooo clue!!!!
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
The information that is made available to our Credit Assessors is what has been given to you directly from our system. The information is private & confidential, so we've escalated the matter directly to the management team within our Credit Vetting Department.
We will touch base with you once we've received feedback and once more we are truly sorry for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
The information that is made available to our Credit Assessors is what has been given to you directly from our system. The information is private & confidential, so we've escalated the matter directly to the management team within our Credit Vetting Department.
We will touch base with you once we've received feedback and once more we are truly sorry for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
