What a joke. Pathetic **********.
<p>MTN, I cancelled my insurance with you in June 2015. This was SUCH a hassle in itself and only after going into branches, completing faxes, online forms, begging, pleading and threatening to refer to the ombudsman did you actually cancel. Now, one year later, I have reviewed my statements (which I havent been able to open and logged a query related to same), only to find that you have billed me sporadically since then. July, Aug, Sept no charge. Oct a charge. November no charge. December a charge. Jan and Feb no charge. March, Apr, May, June and July a charge. I have escalated to 4 different call centre consultants in the last 2 weeks. I have sent over 6 emails querying what is happening and following up. And guess what: NO RESPONSE WHATSOEVER TO MY QUERY. You guys don't give a continental. THIS IS THEFT. You have an absolute disregard for your customers and your call centre consultants do not give a continential. My queries and escalations have just been blatantly ignored. HOW DO YOU EXPLAIN THIS???? I have absolutely no hope in your organization. You are *****ing from the consumer by happily taking money off my account that you have no authorization for. Furthermore, how convenient is it that I haven't been able to open my statements and even had to log a query in this regard. Hoping that I wouldn't notice it would appear? What a joke. How many other people are you taking money from that isn't yours????? Is there ANYBODY out there from MTN who is actually going to investigate this and respond to me....or are you just happily going to keep *****ing from me and ignoring ALL of my emails, calls and queries???? I don't even think there is any point in me mentioning going to the ombudsman because you don't appear to care about that either.</p> <p>Angry beyond belief</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The insurance service has been removed in May month as per the request. As per the insurance department this was activated by system error.
We do pick up that the insurance department has requested the refund for the 8 months insurance billing.
REQ:699226 the request number for the credit.
Kind Regards,
Alice van der Merwe
REQ: **********
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The insurance service has been removed in May month as per the request. As per the insurance department this was activated by system error.
We do pick up that the insurance department has requested the refund for the 8 months insurance billing.
REQ:699226 the request number for the credit.
Kind Regards,
Alice van der Merwe
REQ: **********
Rebecca Thornley · Head of Human Resources at O'Keeffe & Swartz
Dear Alice,
So it is now 10 days since your reply below, and still absolutely NO SIGN of a credit from MTN.
Gosh, what a shock.
My call from Takalani Tshivhase (ref ********** 56) on 18 July 2016 refers, as well as your email above.
On the call, she asked me whether I wanted a refund into my bank account, or a credit on my next invoice. I told her that I wanted the money refunded because you should never have debited in the first place. She then advised that it would take 5 working days for the credit to reflect. Well, it is now 10 working days since then, and absolutely NOTHING.
WHAT IS HAPPENING HERE. I am so sick and tired of MTN and this situation. Every time I phone the call centre, they can't transfer me to someone who has previously assisted and I have to explain everything over again. When is this going to be resolved and the money that you have technically ****** from me be returned???????????????
Rebecca Thornley · Head of Human Resources at O'Keeffe & Swartz
Dear Alice,
So it is now 10 days since your reply below, and still absolutely NO SIGN of a credit from MTN.
Gosh, what a shock.
My call from Takalani Tshivhase (ref ********** 56) on 18 July 2016 refers, as well as your email above.
On the call, she asked me whether I wanted a refund into my bank account, or a credit on my next invoice. I told her that I wanted the money refunded because you should never have debited in the first place. She then advised that it would take 5 working days for the credit to reflect. Well, it is now 10 working days since then, and absolutely NOTHING.
WHAT IS HAPPENING HERE. I am so sick and tired of MTN and this situation. Every time I phone the call centre, they can't transfer me to someone who has previously assisted and I have to explain everything over again. When is this going to be resolved and the money that you have technically ****** from me be returned???????????????
And another thing - according to the call centre, the req number of 699226 is not even my request number. They are saying that it is from a query from 2012??????
And another thing - according to the call centre, the req number of 699226 is not even my request number. They are saying that it is from a query from 2012??????