1 reviews | Active since Jan 2016

13 Apr 2016, 13:34

what a joke -number allocated to someone else

I have had an MTN number for about 16 years. I then changed it to a prepaid as a result of having obtained a different contact.<br> <br> ALL of my personal information including bank balances id numbers and OTP's are sent to this number. This morning i have found out that the number is allocated to someone else and someone else is using the number and thus receiving all of my personal details.<br> <br> How is this legal. I have been calling their contact center for an hour and i get cut off as the *********** staff try and transfer me as they have no clue of what they are doing.<br> <br> The implications of this sort of reckless actions is unthinkable..

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Apr 2016, 15:35
Official
Hello darren16,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The number provided does not pick up on our systems. Please provide us with a number that you have a problem with.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
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