1 reviews | Active since Mar 2014
What a JOKE! GOOD LUCK!
<p>On Monday 9 May 2016 the contract was approved. A porting had to be done, I only received a sms notification of registering the process on Wednesday the 11th. I was advised that everything is ready on Friday afternoon. I went to MTN Menlyn Retail on Sa****ay 14 May 2016 to get the mobile device and hoped to be able to actually use it... </p> <p>The sim was not RICA'd this was ok as I know from past experience this is done within an hour maximum. Now Monday the 16th and still can't get on the network.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***