WHAT A DISSAPOINTMENT MTN IS?

<p>I have been a contract client for MTN for the past seven years but I can not say I am happy with the services rendered by MTN. I made an online upgrade for a cellphone in November 2015 but till this date (23 September 2016) I have not yet received the phone. I have been contacting the customer services and I would be forwarded to the sales and from the sales its pillar to post. I am actually paying for the product that I do not have. I tried stopping paying the account then I got threats of my name being blacklisted through MBD (their debt collectors I assume). I mentioned to them that I have not yet received the phone but they insisted that they are only interested in the money that I did not pay not the cellphone. When I contact MTN from customer services, sales, legal action department they do not respond to my emails but when I was owing them I would receive many responses than necessarily when I was making the payment plan but for my phone is nothing just Ziiiiiii. </p>