SP
Sama P
1 reviews | Active since Oct 2014
27 Mar 2015, 20:02
WHAT A DISSAPOINTMENT
I tried getting through to customer service for the past 2 days. When I finally did today while at the MTN Midrand Boulders store got through to Palesa who said she can not help me cancel my contract and change it to prepaid. I then asked to speak to her manager and Themnkosi spoke to me. When I explained what I wanted he didnt give me a chance said I must take a reference number explained at the store why must I take a reference number need assistance. He then said I dont think I can help you and hung up on me. At this point am so angry tried to call again got through to a Kubera Mahhamed who assisted me and was a true star. If mtn managers and other staff give the type of service Thembnkosi and alesa give definately changing to Vodacom or cell c!! Will take my money else where as clearly my money is not important to the likes of Thembnkosi and Palesa!
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Replies (1)
MTN South Africa's replyOfficial
08 Apr 2015, 09:31Hello SamaPetje,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply08 Apr 2015, 09:31
Official
Hello SamaPetje,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,