What a disgusting service 😡

*********** and USELESS COMPANY!!!

TWO WEEKS AGO I CALLED THEM TO REPORT A LOST PHONE THEY TOLD ME I FIRST NEED TO CALL MTN CUSTOMER CARE TO BLACKLIST THE DEVICE, I DID THEY GAVE ME THE ITC NUMBER TO GUVE TO THE INSURANCE COMPANY WHICH I DID I ALSO FILLED IN A DOCUMENT AND PROVIDED MY ID COPY AND TWO WEEKS LATER THE CLAIM IS STILL NOT LOGGED.

I CALLED AND SPOKE TO AN AGENT WHO TOLD ME THAT I NEED TO GO TO THE POLICE STATION TO LOG AN INCIDENT REPORT AND GET AN AFFIDAVIT, I THEN ASKED HER WHY WASN'T THIS COMMUNICATED I MEAN IT'S BEEN TWO WEEKS, SHE SAYS SORRY 🙄 I THEN REQUESTED TO SPEAK TO A SUPERVISOR - KAMOHELO M THE SUPERVISOR COMES AT ME GUN BLAZING TELLING ME THAT THEY SENT ME AN EMAIL STATING THAT I NEED AN AFFIDAVIT ONLY AFTER I TELL HER THAT NO ONE SENT ME AN EMAIL STATING THAT THEN SHE ASKES ME TO CONFIRM MY EMAIL ADDRESS THEN ACTUALLY REALISE THAT NO EMAIL OF THAT CONTEXT WAS SENT TO ME, SHE THEN APOLOGIES BUT IM LIKE THERE'S NO WAYS A SUPERVISOR COMES WITHOUT CHECKING EMAILS TO MAKE SURE THAT THEY KNOW What's GOING ON

EVEN THE SUPERVISOR IS ***********

THE SERVICE IS POOR AND ITS ANNOYING THAT YOU PAY EVERY MONTH WHEN THEY NEED TO PROCESS THE CLAIM IT'S A WHOLE LONG PROCESS