WHAT A DISGRACE - MTN SOUTH AFRICA! POOR SERVICE! SICK OF BEGGING! WORST CUSTOMER SERVICE EXPERIENCE EVER!

MTN CUSTOMER CARE

The worst service I've ever experienced! During lockdown their systems changed. They changed my account number without noticing me of it. I EFT my amount due each month because if previous problems with my debit order. The EFT payment I made in May 2020 pulled through on my old account number. At the end of June 2020 I received a account statement that states that May is outstanding. When I visit the store they told me my account number changed due to the system that changed. Since then I've been struggling to get MTN to fix my account. They asked me to send the proof of payment to @*** and ask them to allocate the payment to my new account number. They still haven't allocated the payment. Nobody keep me up to date. No feedback from them at all! It's been almost two months I have been struggling with MTN to assist me with this issue! I have sent my proof of payment 8 times already! I've been calling them a few times but there's always excuses that the system is offline or just keep referring my call to the next available person. I also contacted them on email. The first email was sent on 22/06/2020 the feedback was quick and they asked me to send my proof of payment again on 25/06/2020. It kept repeating for the past two months and send my proof of payment though a couple times again as on the following dates - 04/07/2020, 08/07/2020, 26/07/2020 and 24/07/2020. On 07/08/2020 I forwarded them all the communication I had with them asking them to assist me. One of the consultants I had been in contact with during this past two months asked me to send my proof of payment to him again. I did send the proof of payment the same day (07/08/2020). I left it for the long weekend and send him another email on Wednesday 12/08/2020 and asked him to please keep me updated with my account and the process to allocate my payment to the right account number. Stil haven't had any feedback. Sent an email again this morning (14/08/2020). The charge me for the account that is "out standing" each month. On the statement I received this morning they have almost charge me R200 more than my contact amount. I'm sick and tired to beg them to help me. What poor customer service! I would not recommend anyone to go to MTN! Can't wait for my contract to end! I'm going to be held liable for the amount they charged my for having a "outstanding balance".