What a disappointing company

<p>So, I have been with MTN for almost 10 years, and never have i not paid my account or been late with a payment.</p> <p>Since May 2016 i pay for my aditunal 1GB data every month that reflex on my acoount, bur MTN has decided not to give it to me for no reason. Every mont i phone customer care and once again, 'what a disappoint expeciance' to stay on the line for 45minutes, to hear them promise that they will sort it out or promise to give me a call back with an answer, witch never happened.</p> <p> </p> <p>Last month ( End or July 2016) i send a mail to to ********** and at least thet mailed me back, but first you have to them a whole lot of e-mails to confirm that it 'you' on their system. Then they ask you the same questions that you already explaned in your fisrt mail on another mail? (This all cost me ekstra data to send mails back and forth). Then after the 7th mail they send you a mail that your query has been given to the 'Data validation Department' Ref no: ********** 06 and they will provide feedback as soos as its resolved.</p> <p> </p> <p>It is now September 2016 and still they did not give me any feedback. When i phoned again, the lady that heled me over the phone was so rude, and i should hear that she can not help me? Then the phonecall 'mysteriously' ended?</p> <p> </p> <p>I just have one question for MTN: Why is it so easy to take my money from my bank account, but when i need help from MTN for something that they wronged, it takes more 4 months to resolve?</p> <p> </p> <p>I am a bussnisse man aswell, and if i did bussnisse like this, my customers would drop me like flies and go somewhere else. </p> <p> </p> <p>So, to everyone reading this complaint, please check your accounts carefully from MTN, and make sure you get what you pay for, or MTN just bills you for exrta even if you did not get your data that YOU PAY FOR EVERY MONTH.</p> <p> </p> <p>Regards</p> <p> </p> <p>Stanley</p>