What a debacle - MTN fails again!!!!!!!!!!!!!!!!!!!!
<p>On 26/9 I received an sms advising me that my inclusive minutes had been deleted. I queried this! on 27/9 I received another sms saying my credit limit had been exceeded and therefor my services had been suspened for outgoing calls! In fact my data was also blocked! Concerned I reported potential *****! MTN responded by telling me, in essence, that would be liable for all costs! I then received an sms saying my service would be reactivated in next 2 - 24 hours! Apparently a technical issue! I sent three mails, called Matsepo at call centre and also tried to speak to an Mtn executive! I am presently on the phone waiting for that Executive, 18 minutes now! Yolanda at the switchboard clearly as instructions not to put calls through to Executives.</p> <p> </p> <p>My service was suspended immediately, but i must wait 2 - 24 hours for re****ection! This is totally unacceptable and I seriously expect compensation for my time as well as my call costs!</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we had a technical issue for data charges on the unbilled October invoices which affected some of our customer, our billing department has since rectified the issue and lifted the suspension for the affected customers.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we had a technical issue for data charges on the unbilled October invoices which affected some of our customer, our billing department has since rectified the issue and lifted the suspension for the affected customers.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
